Four steps, and never a password.
The whole process, start to finish.
1. Tell us what you're shipping
Choose a category and complete the inquiry form. It asks only what we genuinely need to price and plan the journey. Nothing creates an account.
2. We review and quote
A person reads your request — not a pricing algorithm. We come back with transportation options and pricing, and for pet transport we'll recommend ground or air if you asked us to.
3. We book it and issue your tracking number
Once you accept, we create the shipment and generate your tracking number. This is the point a tracking number exists — an inquiry on its own never produces one.
4. Track it any time
Enter your tracking number and the last name on the booking on the tracking page. You'll see status, location or last verified checkpoint, estimated arrival, the full timeline, and anything specific to what you're shipping — pet care updates, inspection photos, temperature history.
What if something goes wrong
If a shipment is delayed or placed on hold, the tracking page says so at the top, in plain language, with the reason and a revised estimate. You don't have to call to find out something changed.